Frequently Asked Questions
Q: What is Just Made Little (JML)?
A: JML is a mobile catering service offering freshly made mini pancakes with a variety of sweet flavors. We bring our setup to your event and serve your guests a unique, delicious dessert experience.
Q: What types of events do you cater?
A: We cater to all kinds of events, including weddings, baby showers, corporate gatherings, birthday parties, and more. If you have a special event in mind, we’d love to be part of it!
Q: Do you offer on-the-spot orders or daily service?
A: While we primarily operate by booking for pre-scheduled events, we also attend public pop-up events where you can enjoy our mini pancakes. Each pre-scheduled event is custom-tailored to provide a memorable experience for your guests, and our pop-up events are a great way to try our offerings in a casual setting! Keep an eye on our social media for upcoming pop-up locations.
Q: How do I book JML for my event?
A: You can book our services by filling out the booking form on our website or contacting us directly at 301-792-9002. We recommend booking at least 4 weeks in advance to secure your date.
Q: What is the minimum guest count for booking?
A: Our services require a minimum of 25 guests per event.
Q: What happens if more guests show up than originally booked?
A: If more guests attend, we will do our best to accommodate them. Additional charges of $10 per guest will apply, and approval from the event host is required before serving extra guests.
To exercise this option:
Credit Card on File: The event host must provide a valid credit card to keep on file.
Agreement for Additional Guests: The host must sign an agreement specifying the maximum number of additional guests they authorize to be served and accept the corresponding charges.
Immediate Payment After the Event: Any additional charges will be calculated and charged to the credit card on file within 24 hours of the event. An itemized receipt will be provided for transparency.
This policy ensures flexibility for accommodating unexpected guests while securing the necessary payment for the additional services provided. If no credit card is provided or no agreement is signed, additional guests cannot be served.
Q: What happens if all paid guests do not show up?
A: Unfortunately, we cannot provide refunds for paid guests who do not attend the event. Once your guest count is finalized and payment is made, we allocate resources, ingredients, and staffing based on that number to ensure your event is prepared perfectly. This policy helps us maintain a high level of service and quality for every event.
We recommend confirming your guest count as accurately as possible to avoid overbooking.
Q: How far in advance should I book?
A: We recommend booking at least 4 weeks before your event. Bookings made less than 2 weeks in advance may incur a rush fee.
Q: Is a deposit required to secure my booking?
A: Yes, a 25% deposit is required at the time of booking to secure your event date. This deposit is non-refundable as it covers the initial preparation and reserves your event date. The remaining balance is due no later than 7 days before the event.
Q: What happens if I need to change or cancel my event?
A: We understand that plans can change, and we’ll do our best to accommodate you. Here’s how we handle changes or cancellations:
Event Changes:
If you need to change your event date, you may transfer your deposit to a new date one time as long as the change is made more than 2 weeks before the original event date.
Any additional changes after the first transfer will result in forfeiture of your deposit, and a new deposit will be required to secure another date.
Event Cancellations:
For cancellations made more than 2 weeks before the event, your deposit is non-refundable but may be transferred to a new event date (one time only).
For cancellations made less than 2 weeks before the event, your deposit will be forfeited, and you must rebook with a new deposit if needed.
This policy ensures fairness while allowing flexibility for unforeseen changes. If you have any questions or concerns, please contact us directly, and we’ll be happy to assist!
Q: What do you need at the venue?
A: We require a clean, accessible setup area with sufficient space and access to a power outlet if needed. Let us know if your venue has specific requirements or limitations.
Q: Do you provide tableware?
A: Yes, we provide plates, napkins, and utensils for all guests.
Q: Can I request specific event themes or decorations?
A: Absolutely! We can customize our setup to match your event’s theme for an additional fee.
Q: What forms of payment do you accept?
A: We accept credit cards, debit cards, and digital payment platforms like PayPal.
Still have a question about something? Feel free to contact us.